This Privacy Policy explains what personal data jalibo collects, how it is used, how it is protected, and what rights you have over your own information as a registered player on the jalibo platform.
These six principles underpin every data decision jalibo makes. The full legal detail follows in the policy document below.
jalibo collects only the personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with legal obligations. We do not collect data speculatively or for purposes unrelated to the service.
All data transmitted between your device and the jalibo platform is protected by 256-bit SSL/TLS encryption. Stored data is encrypted at rest. Access to personal data is restricted to authorised jalibo personnel and is subject to strict internal access controls.
jalibo does not sell, rent, lease, or commercially distribute your personal data to third parties under any circumstances. Data shared with third-party service providers (such as payment processors) is limited to what is required for that specific service.
You have the right to access, correct, export, or request deletion of your personal data held by jalibo at any time, subject to legal retention requirements. Requests are processed within 30 days of receipt and can be submitted to [email protected].
jalibo retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Transaction records are retained for a minimum of five years for anti-money-laundering compliance. Inactive account data is reviewed regularly for deletion eligibility.
In the event of a data security breach that poses a risk to your personal data, jalibo will notify affected users promptly and take immediate remediation steps. We maintain an incident response process specifically designed to detect, contain, and report security events without unnecessary delay.
jalibo ("we", "our", "us", or "the Platform") operates the online sports betting and casino gaming platform available at https://jalibo.vip. We are committed to protecting the privacy and personal data of every individual who uses our services, including registered players, visitors to our website, and individuals who contact our support team.
This Privacy Policy sets out in clear terms what personal data jalibo collects, the purposes for which it is processed, how long it is retained, who it may be shared with, and what rights you hold over your own information. By registering on the Platform or continuing to use it, you acknowledge that you have read and understood this Privacy Policy.
This Policy should be read alongside our Terms and Conditions, which govern the overall relationship between jalibo and its registered users. Where this Privacy Policy and the Terms and Conditions conflict on a data-related matter, this Privacy Policy takes precedence.
jalibo collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and in limited cases from third-party sources such as payment processors and identity verification providers.
The categories of personal data we collect include the following:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID or passport number | Registration; KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration; profile updates |
| Financial Data | bKash / Nagad / Rocket account numbers, transaction amounts, deposit and withdrawal history | Deposit and withdrawal processing |
| Technical Data | IP address, browser type and version, device type, operating system, session timestamps | Automatically on Platform access |
| Usage Data | Pages visited, games played, bet history, session duration, feature interactions | Automatically during Platform use |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | When you contact jalibo support |
| Verification Documents | Copies of NID, passport, driving licence, utility bills (for KYC) | Identity verification requests |
jalibo does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes.
jalibo processes your personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process personal data are:
jalibo processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
jalibo uses cookies and similar tracking technologies on the Platform to enhance functionality, analyse usage patterns, and support security monitoring. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot access other files on your device.
The types of cookies used by jalibo include the following:
You may control cookie behaviour through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. jalibo does not currently use third-party advertising cookies or behavioural retargeting cookies.
jalibo does not sell, rent, or commercially trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:
All third parties with whom jalibo shares personal data are required to handle that data securely and in accordance with applicable data protection standards. jalibo does not permit third parties to use your data for their own independent marketing or other purposes.
The jalibo Platform is operated primarily for users in Bangladesh. However, some of the third-party service providers used by jalibo — including game content studios and technical infrastructure providers — may be located in or process data in jurisdictions outside Bangladesh.
Where personal data is transferred internationally, jalibo takes steps to ensure that the transfer is conducted lawfully and that appropriate safeguards are in place to protect your data to a standard that is consistent with this Privacy Policy. These safeguards may include:
jalibo retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML compliance and legal record-keeping |
| Transaction records | Minimum 5 years from transaction date | Financial regulatory requirements |
| KYC documents | Duration of account + 5 years after closure | Anti-money-laundering obligations |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical and usage data | 13 months on a rolling basis | Platform analytics and fraud monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent and opt-out compliance |
When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents reconstruction of your identity. Where deletion is not immediately possible due to technical constraints, the data is isolated and protected until deletion can be completed.
As a jalibo user, you have the following rights in relation to your personal data. These rights may be subject to certain legal exceptions and limitations, which will be communicated to you where applicable:
To exercise any of the above rights, please contact the jalibo data team at [email protected] with the subject line "Data Rights Request". Please include your registered username and a clear description of your request to allow us to process it efficiently.
jalibo takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect it against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:
While jalibo takes all reasonable precautions to protect your data, no online system can guarantee absolute security. If you suspect any unauthorised use of your jalibo account, you should change your password immediately and notify [email protected] without delay.
The jalibo Platform is strictly intended for adults aged 18 years and over. jalibo does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register on the Platform, submit any personal data to jalibo, or attempt to use any jalibo service.
If jalibo becomes aware that it has inadvertently collected personal data from a person under the age of 18, it will delete that data from its systems as promptly as possible and close any associated account. If you are a parent or guardian and have reason to believe that your child has registered on the Platform, please contact us immediately at [email protected] so that we can take appropriate action.
The jalibo Platform may contain references to or integrations with third-party services — for example, game studios delivering live casino or slot content, or payment gateways handling transaction flows. While jalibo takes care to work with reputable partners, we do not control the privacy practices of third-party platforms and websites.
This Privacy Policy applies solely to data collected and processed by jalibo. It does not cover any data collection, storage, or processing carried out independently by third-party services that you access in connection with using the Platform. We encourage you to review the privacy policies of any third-party services you interact with.
jalibo reserves the right to update or revise this Privacy Policy at any time. When material changes are made — particularly changes that affect how we use your personal data or the rights available to you — we will notify registered users by email to the address held on their account and publish the updated Policy on this page with a new effective date.
Minor or clarificatory changes may be made without individual notification but will always be reflected in the document published on this page. The date at the top of this Policy indicates when it was last updated. We encourage you to review this page periodically to stay informed about how jalibo handles your data.
Your continued use of the jalibo Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any revision, you may close your account at any time by contacting [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the jalibo data team using the details below:
For general account enquiries unrelated to data privacy, our full support team is available at the same email address around the clock.
Your data is protected — now enjoy everything jalibo has to offer. Browse cricket betting markets, spin the slots, or check our FAQ for any remaining questions.